Delivering Quality Service : Balancing Customer Perceptions and Expectations,...

Description: Delivering Quality Service : Balancing Customer Perceptions and Expectations, Paperback by Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L., ISBN 1439167281, ISBN-13 9781439167281, Brand New, Free shipping in the US Describes the five attributes of quality service and explains how to identify customer expectations

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End Time: 2025-01-31T06:55:03.000Z

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Book Title: Delivering Quality Service

Number of Pages: 240 Pages

Language: English

Publisher: Free Press

Item Height: 0.6 in

Publication Year: 2009

Topic: Marketing / General, Industries / Service, Customer Relations, Management, Insurance / General

Illustrator: Yes

Genre: Business & Economics

Item Weight: 10.7 Oz

Author: Valarie A. Zeithaml

Item Length: 9 in

Item Width: 6 in

Format: Trade Paperback